During this period when the pandemic has necessitated all of CCG’s therapy sessions to be conducted virtually by Zoom or phone, we have also needed to make changes to the forms of payment that we can accept for session fees. At this time, we are not able to accept checks sent to our physical address. Instead, we now only accept payment made online with PayPal or Zelle, or made with a credit or debit card.
When we were able to meet with you in person, we collected fees at the beginning of the session in order to maximize the amount of time you and your therapist would have together to focus on therapy issues. This also provided support for the therapy work you had done in that session by not ending a session with business matters.
Paying by PayPal or Zelle: We would like to support this same atmosphere by requesting that if you make payment via PayPal or Zelle, you complete that transaction prior to your session starting and, when you see your therapist in session, simply let your therapist know that you have done that. This is a help to our bookkeeping system. You may also pre-pay for several sessions or a month’s worth of sessions at one time, if you prefer.
To use Zelle, you can send a Zelle payment from your bank’s mobile app on your phone. If your bank does not participate in Zelle, you can, instead, download the Zelle app onto your phone and use the stand-alone Zelle app to make payment. Note: If you use the stand-alone Zelle app, you won’t be able to make a payment to us if your Zelle account is linked to a debit card.
To make a Zelle payment, either from your bank’s mobile app or the Zelle app, send payment to: email@example.com
2. PAYPAL: Please follow the instructions below carefully.
If you’d like to pay your session fees with PayPal, in your web browser please go to:
When you click on this link, one of the first screens you’ll see looks like this:
Click on “Send” and you’ll be asked to log in to your PayPal account (if you’re not already logged in).
The next screen you see looks like this:
After you type in the amount you’re sending, please “add a note” and type in the name of your therapist and the date of your session(s) that this amount is paying for. For example:
When you click on “Continue”, you may see one of the following screens:
If you see this screen, click on “Personal” instead of “Purchase.” –
If you select “Purchase” instead, PayPal charges us a fee, which we’ll pass on to you. Clicking on “Personal,” instead, avoids this unnecessary fee.
When you then click on “Continue,” you’ll see one of the following screens. If your screen doesn’t say “Personal” or “Send to a Friend,” please click on “Change” to make sure you’ve selected “Personal” or “Send to a Friend.”
During the PayPal payment process, if you don’t see the screens shown above, you might see a screen that gives you a choice to accept the default setting of “Send with Purchase Protection,” or to click on the box that says “Send to someone you trust.” PLEASE BE SURE TO CLICK ON THE “SEND TO SOMEONE YOU TRUST BOX” so that the “Send to someone you trust” box is circled in green and has the green check box in the right top corner (see illustration below). If you don’t click on the “Send to someone you trust box,” PayPal will automatically assume you’re purchasing their “Purchase Protection” plan and will deduct a fee from your payment to us, which we will then ask you to cover.
Please note: It’s preferable to have your PayPal account linked to your checking account or debit card, and not your credit card. If your PayPal account is linked to your credit card, PayPal will charge you and us a fee to send money. If your PayPal account is linked to your checking account or debit card, there shouldn’t be a fee charged to you. If PayPal charges us a fee, we’ll contact you and ask you to cover any such additional charge.
3. CREDIT/DEBIT CARD
If you wish to pay by credit or debit card, please note that the fee that is set in your phone intake session prior to your first appointment is our discount rate and is based on your paying for your sessions with either PayPal or Zelle. Session fees paid by credit or debit card are not eligible for our discount rate and, therefore, have a higher cost than our discount rate. This is due to the fact that credit card companies charge us a fee, based on a percentage of your session cost, when you use your credit or debit card to make payment. To cover those charges, as well as the costs involved in processing credit and debit cards, we add a fee onto our discount rate.
To determine your actual payment to CCG we use the following formula: If you use your credit or debit card, $5 will be added per $100 of session cost. This means that session costs of $15-$100 have $5 added, session costs of $101-$200 have $10 added, session costs of $201-$300 have $15 added, session costs of $301-$400 have $20 added, etc. The amount added to your discount rate depends on the total amount you are paying, not the number of sessions. For example, If you pay by credit or debit card for two $175 sessions at once, you’ll be charged a total of $370. (That works out the same as if you had paid for your $175 session plus the add-on fee of $10 per session.) If you’d like to avoid the higher cost fees that come from using a credit or debit card, we encourage you to consider using PayPal or Zelle.